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Objetivo: este estudio examina de forma sistemática la bibliografía reciente (2019-2025) para identificar los patrones, las ventajas, los retos y los factores de confianza asociados a la adopción de modelos de lenguaje abierto a gran escala (OLLM) en la toma de decisiones administrativas en las universidades. Metodología: se llevó a cabo una revisión sistemática de la literatura (SLR) basada en la estrategia prisma utilizando 183 artículos revisados por pares e indexados en Scopus y Web of Science. Resultados principales: se observó que los ollm se utilizan principalmente para mejorar la eficiencia operativa y automatizar los procesos administrativos, mientras que los usos estratégicos y orientados a la gobernanza siguen estando menos desarrollados. Las principales barreras identificadas son la brecha de competencias digitales y el desarrollo limitado de los marcos normativos y de gobernanza, lo que limita la confianza de las organizaciones en las decisiones respaldadas por la inteligencia artificial. Conclusiones: El estudio concluye que la integración efectiva de los OLLM en la educación superior requiere gobernanza algorítmica, formación en liderazgo y madurez digital administrativa para reforzar la confianza institucional, la calidad de la toma de decisiones y la capacidad de innovación.

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