The Peruvian Citizen Perception and Expectation toward the e-Government. The Electronic Tax Payment as a Successful e-Gov Project

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Published: May 22, 2010
Issue: Vol. 8 No. 10 (2006)
Section Articles


Keywords: Electronic Government Electronic Tax Payment Perception and expectation evaluation e-gov Peruvian policy Technology Acceptance Peruvian citizen characterization.

Main Article Content

Authors

Diego Cardona
Universidad del Rosario.
Jaime Serida-Nishimura
ESAN.

Abstract

In this chapter, the authors try to stand out how the Latin American governments, specifically the Peruvian government, can evaluate its efforts implementing electronic administration initiatives, identifying what the citizen expects from the electronic administration and how he or she perceives it, applying an evaluation model to the electronic tax payment service implemented, as a successful initiative at Latin-America. The proposed model to achieve this, was developed by one of the authors during his doctoral dissertation (Cardona, 2004) and evaluated by the other one as dissertation judge. It includes five different independent and latent constructs, Attitude, Aptitude, Trust, Relevance and Satisfaction that affect two dependent and latent constructs, the Citizen Perception and the Citizen Expectative towards its relationship with the Public Administration through the use of Information and Communication Technologies - ICT, under the effect of illustrative variables related with citizen, institutions and context.

Author Biographies

Diego Cardona, Universidad del Rosario.

Research Assistant ESADE – Ramon Llull University UNESCO. scholarship holder, Information System Department.

Jaime Serida-Nishimura, ESAN.

Associate Professor. ESAN – Lima, Peru. Information System Department.
How to Cite
Cardona, D., & Serida-Nishimura, J. (2010). The Peruvian Citizen Perception and Expectation toward the e-Government. The Electronic Tax Payment as a Successful e-Gov Project. Revista Universidad Y Empresa, 8(10), 142–158. Retrieved from https://revistas.urosario.edu.co/index.php/empresa/article/view/932
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