Contenido principal del artículo

Lina María Ramírez Angel

Actualmente, tres generaciones de trabajadores están presentes en las organizaciones; la generación de los baby boomers, está a punto de salir del mercado laboral y le abren paso a la generación de trabajadores millennials. El objetivo de este artículo es presentar una revisión sistemática de la literatura referente a la generación del milenio, destacando: primero, la caracterización de los millennials, que contiene elementos clasificados en psicológicos, familiares y sociales que han demostrado tener efecto en el contexto laboral; y segundo, la extracción de prácticas que han dado algunos autores para retenerlos y evitar altos costos por la pérdida de productividad, contratación y formación de nuevos empleados. De esta revisión se concluye que los millennials son aquellas personas nacidas entre 1980 y el 2000, quienes en el contexto laboral buscan tener equilibrio entre su vida y el trabajo, retroalimentación, contacto con los líderes y crecimiento rápido a posiciones altas. Además, prefieren laborar en y para organizaciones que les generen aprendizaje y los desafíen, razón por la que cambian constantemente de trabajo. En consecuencia, es importante entender que en las prácticas de retención no es necesario realizar grandes inversiones de dinero, sino mejorar y fortalecer los procesos del área de recursos humanos.

Descargas

Los datos de descargas todavía no están disponibles.
Ramírez Angel, L. M. (2022). Caracterización de la generación del milenio en el contexto laboral: una revisión de la literatura. Revista Universidad Y Empresa, 24(42). https://doi.org/10.12804/revistas.urosario.edu.co/empresa/a.8230

Lina María Ramírez Angel, Universidad Nacional de Colombia

Magister en Administración y estudiante del doctorado en Administración de la Universidad Nacional de Colombia, sede Bogotá, integrante del Grupo Salud-Trabajo y del Grupo Interdisciplinario en Teoría e Investigación Aplicada en Ciencias Económicas (gitiace). Docente ocasional Universidad Nacional de Colombia, Bogotá

Anshul, A., Pathak, P., & Singh, S. (2018). Turnover intention among generation Y: A study of coal sector, 2000, 163-170.

Arshed, N., & Danson, M. (2015). The Literature Review. En R. MacIntosh, & K. D. O’Gorman (Eds.), Research Methods for Business and Management: A Guide to Writing Your Dissertation (pp. 31-49). Goodfellow Publishers.

Barkhuizen, N. (2014). Exploring the importance of rewards as a talent management tool for Generation Y employees. Mediterranean Journal of Social Sciences, 5(27). https://doi.org/10.5901/mjss.2014.v5n27p1100

Bell, N. S., & Mcminn, N. E. (2011). How will the Next Generation Change the Business World?

A Report on a Survey. Insights Journal, 45.

Bissola, R., & Imperatori, B. (2010). Generation Y at work: The role of e-HRM in building positive work attitudes. ceur Workshop Proceedings, 570, 378-399. http://ceur-ws.org/Vol-570/paper022.pdf

Carpenter, M. J., & De Charon, L. C. (2014). Mitigating multigenerational conflict and attracting, motivating, and retaining millennial employees by changing the organizational culture: A theoretical model. Journal of Psychological Issues in Organizational Culture, 5(3), 68-84. https://doi.org/10.1002/jpoc.21154

Cennamo, L., & Gardner, D. (2008). Generational differences in work values, outcomes and person-organisation values fit. Journal of Managerial Psychology, 23(8), 891-906. https://doi.org/10.1108/02683940810904385

Chacko, H. E., Williams, K., & Schaffer, J. (2012). A Conceptual Framework for Attracting Generation Y to the Hotel Industry Using a Seamless Hotel Organizational Structure. Journal of Human Resources in Hospitality and Tourism, 11(2), 106-122. https://doi.org/10.1080/15332845.2012.648843

Chicaíza-Becerra, L., Riaño-Casallas, M. I., Rojas-Berrio, S. P., & Garzón-Santos, C. (2017, junio). Revisión Sistemática de la Literatura en Administración. Documentos FCE-CID, Escuela de Administrción y Contadría Pública, (29), 1-18. https://doi.org/10.13140/RG.2.2.15345.89443

DANE. (2017). Gran Encuesta Integrada de Hogares (geih) [Boletín Técnico]. https://www.medellin.gov.co/irj/go/km/docs/pccdesign/medellin/Temas/PlaneacionMunicipal/Publicaciones/2017/Shared%20Content/Documentos/GEIH/Informe%20Anual%20de%20resultados%202017.pdf

DANE. (2019). Entrega de resultados Censo nacional de población y vivienda (cnpv)- 2018 [Comunicado de Prensa, Censo nacional de población y vivienda (cnpv)]. https://www.dane.gov.co/files/censo2018/informacion-tecnica/cnpv-2018-comunicado-3ra-entrega.pdf

De, H., & Su, X. (2011, 12-14 de agosto). Managing generation Y: Recruiting and motivating. International Conference on Management and Service Science, mass 2011. Whan, China. https://doi.org/10.1109/ICMSS.2011.5998114

Deal, J. J., Altman, D. G., & Rogelberg, S. G. (2010). Millennials at work: What we know and what we need to do (if anything). Journal of Business and Psychology, (25), 191-199. https://doi.org/10.1007/s10869-010-9177-2

Erickson, T. J. (2009). Gen Y in the Workforce. Harvard Business Review, 87(2). https://hbr.org/2009/02/gen-y-in-the-workforce-2

Fong, H. W. B. (2018). Factors Influencing Retention of Gen Y and Non-Gen y Teachers Working at International Schools in Asia. Educational Forum, 82(1), 59-67. https://doi.org/10.1080/00131725.2018.1379578

Galagan, P. 2006. Engaging generation Y: An interview with Marcus Buckingham. Training & Development, 60(8), 27-30.

Gallicano, T. D. (2013). Relationship management with the Millennial generation of public relations agency employees. Public Relations Review, 39(3), 222-225. https://doi.org/10.1016/j.pubrev.2013.03.001

García Lombardía, P., Stein, G., & Pin, J. R. (2008). Motivaciones y valores de la Generación Y. Revista de Antiguos Alumnos del ieem, 14(3), 47.

García Lombardía, P., Stein, G., & Pin, J. R. (2011). ¿A qué generación pertenece usted? Revista de Antiguos Alumnos del ieem, 14(3), 62-66.

García, G., Gonzales, D. R., Gallo, O., & Roman, J. P. (2019). Employee involvement and job satisfaction: a tale of the millennial generation. Employee Relations, 41(3), 374-388. https://doi.org/10.1108/ER-04-2018-0100

Glass, A. (2007). Understanding generational differences for competitive success. Industrial and Commercial Training, 39(2), 98-103. https://doi.org/10.1108/00197850710732424

Glazer, S., Mahoney, A. C., & Randall, Y. (2019). Employee development’s role in organizational commitment: a preliminary investigation comparing generation X and millenial employees. Industrial and Commercial Training, 51(1), 1-12. https://doi.org/10.1108/ICT-07-2018-0061

Great expectations: Recruiting and retaining the Millennial generation. (2016). Human Resource Management International Digest, 24(2), 32-35. https://doi.org/10.1108/HRMID-12-2015-0184

Hassan, M. M., Jambulingam, M., Alagas, E. N., Uzir, M. U. H., & Halbusi, H. A. (2020). Necessities and ways of combating dissatisfactions at workplaces against the Job-Hopping Generation y Employees. Global Business Review, 1-26. https://doi.org/10.1177/0972150920926966

Hassan, M. M., Jambulingam, M., Narayan, E. A., Islam, S. N., & Zaman, A. U. (2021). Retention Approaches of Millennial at Private Sector: Mediating Role of Job Embeddedness. Global Business Review. https://doi.org/10.1177/0972150920932288

Hernaus, T., & Vokic, N. P. (2014). Work design for different generational cohorts: Determining common and idiosyncratic job characteristics. Journal of Organizational Change Management, 27(4), 615-641. https://doi.org/10.1108/JOCM-05-2014-0104

Howe, N., & Strauss, W. (2007). Los próximos 20 años. Cómo evolucionarán las actitudes de los clientes y de la fuerza de trabajo. Harvard Business Review, 85(7), 40-54. https://dialnet.unirioja.es/servlet/articulo?codigo=2328570

Jonck, P., Van der Walt, F., & Sobayeni, N. C. (2017). A generational perspective on work values in a South African sample. SA Journal of Industrial Psychology, 43(1). https://doi.org/10.4102/sajip.v43.1393

Kim, H., Knight, D. K., & Crutsinger, C. (2009). Generation Y employees’ retail work experience: The mediating effect of job characteristics. Journal of Business Research, 62(5), 548-556. https://doi.org/10.1016/j.jbusres.2008.06.014

Kleinhans, K. A., Chakradhar, K., Muller, S., & Waddill, P. (2015). Multigenerational perceptions of the academic work environment in higher education in the United States. Higher Education. https://doi.org/10.1007/s10734-014-9825-y

Kong, H., Wang, S., & Fu, X. (2015). Meeting career expectation: Can it enhance job satisfaction

of generation Y? International Journal of Contemporary Hospitality Management, 27(1), 147-168. https://doi.org/10.1108/IJCHM-08-2013-0353

Kowske, B. J., Rasch, R., & Wiley, J. (2010). Millennials’ (lack of) attitude problem: An empirical examination of generational effects on work attitudes. Journal of Business and Psychology, (25) 265-279. https://doi.org/10.1007/s10869-010-9171-8

Kumar, K., & Velmurugan, R. (2018). A Study on the Work Life Balance of Generation Y Information Technology (IT) Employees in Cochin. International Journal of Engineering & Technology, 7(3.6), 142-147. https://doi.org/10.14419/ijet.v7i3.6.14958

Kuyken, K. (2012). Knowledge communities: Towards a re-thinking of intergenerational knowledge transfer. vine, 42(3-4), 365-381. https://doi.org/10.1108/03055721211267495

Levenson, A. R. (2010). Millennials and the world of work: An economist’s perspective. Journal of Business and Psychology, (25), 257-264. https://doi.org/10.1007/s10869-010-9170-9

Lyons, S. T., Schweitzer, L., Ng, E. S. W., & Kuron, L. K. J. (2012). Comparing apples to apples: A qualitative investigation of career mobility patterns across four generations. Career Development International, 17(4). https://doi.org/10.1108/13620431211255824

Madara, S. R., Maheshwari, P., & Selvan, C. P. (2018). Future of millennial generations: A review. 2018 Advances in Science and Engineering Technology International Conferences, aset 2018, 1-4. https://doi.org/10.1109/ICASET.2018.8376927

Magni, F., & Manzoni, B. (2020). Generational Differences in Workers’ Expectations: Millennials

Want More of the Same Things. European Management Review, 17(4), 901-914. https://doi.org/10.1111/emre.12405

Mannheim, K., & Sanchez, I. (1993, abril-junio). El problema de las generaciones. Reis, (62), 193-242. https://doi.org/10.2307/40183643

Mannheim, K. (1952). The problem of Generations. En P. Kecskemeti (Ed.), Essays on the sociology of knowledge (pp. 276-322). Routledge & Kegan Paul Ltd. https://marcuse.faculty.history.ucsb.edu/classes/201/articles/27MannheimGenerations.pdf

Mohapatra, A. K., Saxena, A., Joshi, D., & Chaturvedi, N. (2017). Does Job Security Matter for Generation Y ? A Behavioural Analysis. Pacific Business Review International, 10(5), 92-98. http://www.pbr.co.in/2017/2017_month/Nov/9.pdf

Muttoni, F. (2011). Buscan empresas donde sentirse bien y desarrollarse. Revista de Antiguos Alumnos del ieem, 14(3), 36.

Navós, O. (2015). Nuevas generaciones en las empresas: algunas claves para su gestión. Horizaontes Empresariales, 14(2), 47-54. http://revistas.ubiobio.cl/index.php/HHEE/article/view/2632

Ng, E. S. W., Schweitzer, L., & Lyons, S. T. (2010). New Generation, Great Expectations: A Field Study of the MillennialGeneration. Journal of Business and Psychology, 25, 281-292. https://doi.org/10.1007/s10869-010-9159-4

Ohlrich, K. (2015). Exploring the impact of CSR on talent management with generation Y. South Asian Journal of Business and Management Cases, 4(1), 111-121. https://doi.org/10.1177/2277977915574044

Pasko, R., Maellaro, R., & Stodnick, M. (2021). A study of millennials’ preferred work-related attributes and retention. Employee Relations, 43(3), 774-787. https://doi.org/10.1108/ER-05-2020-0224

Plessis, L. D., Barkhuizen, N., Stanz, K., & Schutte, N. (2015). The management side of talent: Causal implications for the retention of generation y employees. Journal of Applied Business Research, 31(5), 1767-1780. https://doi.org/10.19030/jabr.v31i5.9390

Prihadi, K. D., Chang, C. K. W., & Lyann, G. (2021). Keeping millennials from quitting due to work stress: The roles of mattering, commitment and entrepreneurship orientation. International Journal of Public Health Science, 10(2), 445-450. https://doi.org/10.11591/ijphs.v10i2.20839

Rasila, H., & Rothe, P. (2012). A problem is a problem is a benefit? Generation Y perceptions of open-plan offices. Property Management, 30(4), 362-375. https://doi.org/10.1108/02637471211249506

Rayan, L. (2011). Generación Y en el día a día. Revista de Antiguos Alumnos del ieem, 14(3), 50-51.

Ridley, D. (2012). The Literature Review: A Step-by-Step Guide for Students (2a ed.) [sage Study Skills Series]. Edición Kindle.

Schaetzle, R. J. (2016). Engagement and retention: Essentials of rewards and recognition. En M. Zeuch (Ed.), Handbook of Human Resources Management. Springe. https://doi.org/10.1007/978-3-642-40933-2

Schönebeck, J., & Schönebeck, M. (2016). Engagement and Retention: Introduction and Overview. En M. Zeuch (Ed.), Handbook of Human Resources Management. Springe. https://doi.org/10.1007/978-3-642-40933-2_51-1

Shragay, D., & Tziner, A. (2011). The generational effect on the relationship between job involvement, work satisfaction, and organizational citizenship behavior. Revista de Psicologia del Trabajo y de las Organizaciones, 27(2), 143-157. https://doi.org/10.5093/tr2011v27n2a6

Smola, K. W., & Sutton, C. D. (2002). Generational differences: Revisiting generational work values for the new millennium. Journal of Organizational Behavior, 23(4), 363-382. https://doi.org/10.1002/job.147

Society for Human Resource Management. (2011). shrm customized human capital benchmarking report. shrm.

Stanimir, A. (2015). Generation Y - characteristics of attitudes on labour market. Mediterranean Journal of Social Sciences, 6(2S5). https://doi.org/10.5901/mjss.2015.v6n2s5p22

Strauss, W., & Howe, N. (1991). Generations. Harper Perennial.

Teng, L. S., Jayasingam, S., Naim, K., & Zain, M. (2018). Debunking the Myth of Money as Motivator in a Multigenerational Workforce. Pertanika Journal Social Sciences & Humanities, 26(1), 129-148. http://www.pertanika.upm.edu.my/resources/files/Pertanika%20PAPERS/JSSH%20Vol.%2026%20(1)%20Mar.%202018/08%20JSSH-1707-2016-3rdProof.pdf

Tews, M. J., Michel, J., Xu, S., & Drost, A. J. (2015). Workplace fun matters … but what else?Employee Relations, 37(2), 248-267. https://doi.org/10.1108/ER-10-2013-0152

Thompson, C., & Gregory, J. B. (2012). Managing Millennials: A Framework for Improving Attraction, Motivation, and Retention. The Psychologist-Manager Journal, 15(4). https://doi.org/10.1080/10887156.2012.730444

Twenge, J. M. (2010). A Review of the Empirical Evidence on Generational Differences in WorkAttitudes. Journal of Business and Psychology, 25, 201-210. https://doi.org/10.1007/s10869-010-9165-6

Twenge, J. M., & Campbell, S. M. (2008). Generational differences in psychological traits and their impact on theworkplace. Journal of Managerial Psychology, 23(8), 862-877. https://doi.org/10.1108/02683940810904367

Twenge, J. M., Campbell, S. M., Hoffman, B. J., & Lance, C. E. (2010). Generational Differences in

Work Values: Leisure and Extrinsic ValuesIncreasing, Social and Intrinsic Values Decreasing. Journal of Management, 36(5), 1117-1142. https://doi.org/10.1177/0149206309352246

Williams, E. (2012). Driven to Distraction: How Electronic Media Are Affecting the Brain and the Implications for Human Resource Development in the Future. Advances in Developing Human Resources, 14(4), 626-639. https://doi.org/10.1177/1523422312455627

Wong, M., Gardiner, E., Lang, W., & Coulon, L. (2008). Generational differences in personality and motivation: Do they exist and what are the implications for the workplace? Journal of Managerial Psychology, 23(8), 878-890. https://doi.org/10.1108/02683940810904376

Younas, M., & Bari, M. W. (2020). The relationship between talent management practices and retention of generation ‘Y’ employees: mediating role of competency development. Economic Research-Ekonomska Istrazivanja, 33(1), 1330-1353. https://doi.org/10.1080/1331677X.2020.1748510

Zaharee, M., Lipkie, T., Mehlman, S. K., & Neylon, S. K. (2018). Recruitment and Retention of Early-Career Technical Talent: What Young Employees Want from Employers A study of the workplace attributes that attract early-career workers suggests that Millennials may not be so different from earlier generations. Research Technology Management, 61(5), 51-61. https://doi.org/10.1080/08956308.2018.1495966

Detalles del artículo