Limitaciones de la realidad aumentada en el sector turístico
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El desarrollo de la tecnología y la irrupción de las aplicaciones de Realidad Aumentada (ra) han transformado el proceso experiencial en el turismo. Se ha demostrado el gran potencial y las ventajas que esta ofrece al sector, especialmente tras la covid-19. El objetivo de este estudio es averiguar y profundizar en el conocimiento de las posibles limitaciones que aún presentan las aplicaciones de ra. Esta investigación analizó una plataforma de RA, Imageen Tarraco (Tarragona, España) a partir de una encuesta a usuarios, entrevistas a profundidad y un grupo focal. El análisis mostró el desconocimiento y los problemas técnicos como las grandes limitaciones de la aplicación. Categorizó las limitaciones por tipo de público, profundizó en los factores que favorecen o no su uso y las principales causas de estas limitaciones. El estudio proporciona recomendaciones útiles tanto para los creadores de plataformas de RA como para las organizaciones de gestión de destino (ogd) que las implementan.
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